Privacy Policy

Information Collection and Use

Information Collection collects information from our users at several different points on our Web site.


In order to use several services on this Web site, a user must complete the registration form. During registration a user gives contact information, such as name and email address, and unique identifiers such as username and password. We use this information to contact the user about services on our site for which he has expressed interest. This information is also used by our footage partners when a user specifically requests for additional information from that supplier, as in the submission of a clipboard. User information collected on is not provided to any third party or partner unless a specific action is taken on by the user.

Zap Request Service

When a user submits a Zap Request Service, that request and the associated user contact information is sent via email to all footage partners who subscribe to the service. Our footage partners are contractually prohibited from contacting any user submitting a Zap Request unless that footage partner has content specifically suited to the user's request. In addition, any further marketing by partners to the user's name or contact information is strictly prohibited. Violations of additional marketing efforts should be reported directly to at

A list of current Zap Request Service partners is included on the Zap Request Service page.

Information Use


A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We may use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to register or use registered user services. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.

None of our business partners use cookies on our site (for example, advertisers). Only aggregate information about our users is ever provided to our advertisers.

Third Party Advertising

The ads appearing on this Web site are managed and delivered by Information about users' visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Clear Gifs (Web Beacons/Web Bugs)

We may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are not tied to users' personally identifiable information.

In addition, we will use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.

Communications from the Site

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users' wishes.

Customer Satisfaction Surveys

To monitor the ongoing satisfaction of our services, we use survey software to manage our customer and client surveys. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. When creating a survey, we utilize multiple methods of communication, including online invitations and email-based initiations. Surveys are completely voluntary, and under no circumstance is a user required to respond to an invitation. When a survey invitation is emailed, we send the email directly or through our partner SurveyMonkey. SurveyMonkey does not save email addresses for any other use. After completion of the survey, individual responses are deleted, and only aggregate information is used.


Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

These are the instances in which we will share users' personal information:

We share personal or contact information, such as email, when a user selects certain explicit tasks with These include submitting a clipboard request to a footage supplier on, or creating and sending a Zap Request to our footage partners. In these cases, the user is granting permission for the receivers of these services to respond to the user request, but only for the purposes of that specific request. Our footage partners are prohibited from accumulating your contact information for subsequent marketing efforts, and any such effort is contractually prohibited, unless you grant them such permission through their terms and conditions.

Third Party Intermediaries

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions

In the event or NPG, Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our Web site for 30 days after a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.


This Web site contains links to other sites. Please be aware that we,, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment, behind a locked cage, in a locked facility.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Support at Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.