Footage.net Privacy Policy


Information Collection and Use

Note on GDPR Compliance

Footage.net adheres with the General Data Protection Regulation (the “GDPR”) adopted by the European Union. Namely, at any time, you may, subject to the applicable limitations of the GDPR:

  • - request restriction or, or withdraw your consent regarding, the processing or use of your personal information.
  • - request access to and rectification of your personal information.
  • - request that your personal information be erased.
  • - request details of the personal information we hold about you.

Any requests should be sent to info@footage.net.

Information Collection

Footage.net collects information from our users at several different points on our Web site.

Registration

In order to use several services on this Web site, a user must complete the registration form. During registration a user gives contact information, such as name and email address, and unique identifiers such as username and password. We use this information to contact the user about services on our site for which he has expressed interest. This information is also used by our footage partners when a user specifically requests for additional information from that supplier, as in the submission of a clipboard. User information collected on Footage.net is not provided to any third party or partner unless a specific action is taken on Footage.net by the user.

Zap Request Service

When a user submits a Zap Request Service, that request and the associated user contact information is sent via email to all Footage.net footage partners who subscribe to the service.

A list of current Footage.net Zap Request Service partners is included on the Zap Request Service page.


Information Use

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We may use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. The cooike is named LAST_USER and the information is maintained for a 3 month period. If users reject the cookie, they may still use our site. The second cookie, named LAST_CLIPBIN_OPTION, is used to remember the name of the last clip bin used. This information is maintained for a 3 month period. The only drawback to not allowing cookies to be saved for Footage.net is that the user will be limited in some areas of our site. For example, the user will not be able to register or use registered user services such as clip bin. Persistent cookies enable us to enhance the experience on our site.

None of our business partners use cookies on our site (for example, advertisers). Only aggregate information about our users is ever provided to our advertisers.

Most web browsers give you the ability to manage cookies, including blocking or deleting them. Please note that if you choose to block cookies, you may not be able to use certain features that depend on cookies (such as keeping you signed in or remembering your preferences). All browser settings are slightly different, so please refere to the relevant settings within your browser. The following are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: About Cookies or All About Cookies

Third Party Advertising

The ads appearing on this Web site are managed and delivered by Footage.net. Information about users' visit to this site, such as number of times they have viewed an ad (but not user name, address, or other personal information), is used to serve ads to users on this site.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.


Communications from the Site

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users' wishes.

Customer Satisfaction Surveys

To monitor the ongoing satisfaction of our services, we use survey software to manage our customer and client surveys. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. When creating a survey, we utilize multiple methods of communication, including online invitations and email-based initiations. Surveys are completely voluntary, and under no circumstance is a user required to respond to an invitation. When a survey invitation is emailed, we send the email directly or through our partner SurveyMonkey. SurveyMonkey does not save email addresses for any other use. After completion of the survey, individual responses are deleted, and only aggregate information is used.


Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

These are the instances in which we will share users' personal information:

We share personal or contact information, such as email, when a user selects certain explicit tasks with Footage.net. These include submitting a clipboard request to a footage supplier on Footage.net, or creating and sending a Zap Request to our footage partners. In these cas