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Summary
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<pi>Stations Please Note: This package is being delivered to you for use only in its entirety. This means that if you choose to run any of this package, you must run the entire package, including any standups or tags. You may not cut down, alter or pull clips from this package.</pi>
Supers/Fonts: Yasmin Flasterstein, co-founder, Peer Support Space
Story Location: Orlando
State/Province: Florida
Shot Date: 05/13/2023
URL: https://www.clickorlando.com/news/local/2023/05/14/shook-me-orlando-publix-refuses-to-write-trans-on-cake-customer-says/
Notes and Restrictions:
Newsource Notes:
Story Description:
Elements: Publix customer SOTs / Pubix locator VO / photos of cake from Yasmin Flasterstein / photo from Peer Support Space / Facebook post from Yasmin Flasterstein
Wire/StoryDescription:
ORLANDO, Fla. A local woman claims employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake.
Yasmin Flasterstein describes what she experienced at a store on Colonial Drive near North Mills Avenue as a shock.
It was kind of just this reality check that shook me, Flasterstein said.
Flasterstein is the co-founder of Peer Support Space, a nonprofit that aims to create peer support communities across Central Florida, so no matter what someone is navigating they dont have to do it alone.
Flasterstein and another founder of Peer Support Space stopped at the Publix on April 26 to pick up a cake for an event that evening designed to create care packages for the trans community.
[TRENDING: Mother of Tristyn Baileys killer sentenced | Hit-and-run crash in Marion County kills bicyclist, FHP says | Become a News 6 Insider]
It was a spreading trans joy volunteer event, Flasterstein said.
Flasterstein says the pair picked out a sheet cake with blue and pink on it. They walked up to the bakery associate and asked for the message trans people deserve joy to be added.
He did look a little bit confused, so I thought he didnt know what I said. So, I spelled out trans and he said, Ok. And, then he said, Ill be right back.
She claims a manager later came out and told them they could not write the entire message because they cannot write messages that could be deemed political.
I asked her, ' I cant write trans people deserve joy on the cake because thats taking a stance on something? She said, Yes. Im really sorry. My follow-up question was, You understand thats really hurtful, right?
Flasterstein says the denial was especially hurtful to her cofounder, a trans non-binary person.
Imagine being trans and someone telling you to your face that deserving joy is taking on stance on something, Flasterste said. Its been a long few months for the LGBTQ+ community, and day after day I am just holding space with people who are struggling, that are trying to flee Florida. My job has been really heavy lately.
Flasterstein said bakery staff gave her icing and left space at the top of the cake so she could finish writing the phrase.
Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake.
Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. (Copyright 2023 by WKMG ClickOrlando - All rights reserved.)
Flasterstein decided to post to Facebook about her disappointment. The post now has over 100 reactions and comments, including a message from Publixs verified page that says, Thank you for sharing your concern with us. We are sorry that our associates did not handle your request appropriately. Please message us for more details, and we will gladly make the cake. Thank you.
Flasterstein says she also received apologies in emails that she exchanged with employees at the company after she got in contact with Publixs corporate office.
Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake.
Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. (Copyright 2023 by WKMG ClickOrlando - All rights reserved.)
News 6 reached out to Publixs public affairs office asking for their response and for the company to share more about their store policy. We are waiting for a response back.
Station Notes/Scripts:
Yasmin Flasterstein /
18:13:21 It was kind of just this reality check that shook me
WHEN YASMIN FLASTERSTEIN AND HER FRIEND PLACED THE ORDER FOR THEIR PUBLIX CAKE...
THEY ASKED FOR THE PHRASE:
18:07:59 Trans people deserve joy
INSTEAD SHE SAYS THIS IS WHAT THEY GOT BACK...
18:09:20 People deserve joy
SHE SHARED THESE PHOTOS WITH US...AND HER STORY ABOUT WHAT HAPPENED AT THIS PUBLIX IN COLONIALTOWN ON APRIL 26TH.
FLASTERSTEIN PLANNED TO PURCHASE THE CAKE FOR AN EVENT THAT EVENING..
18:08:38 It was spreading trans joy volunteer event
....A CELEBRATION ORGANIZED BY A GROUP SHE CO-FOUNDED CALLED PEER SUPPORT SPACE.
18:09:30 I first went up to the bakery associate that was behind the counter.
Cat: 18:09:34 What feedback did you get?
18:09:50 He did look a little bit confused so I thought he didn't know what I said. So I spelled out "trans" and he said ok. And then he said 'I'll be right back.'"
SHE SAYS A MANAGER LATER GAVE THIS EXPLANATION WHEN THEY REFUSED TO WRITE THE ENTIRE MESSAGE...
18:10:49 I asked her ....I can't write trans people deserve joy on the cake because that's taking a stance on something. She said yes I'm really sorry. And my follow up question was you understand that's really hurtful right? And she said yes.
EVENTUALLY SHE SAYS SHE WAS HANDED FROSTING...AND TOLD SHE COULD FINISH THE DESIGN HERSELF...
DAYS LATER...SHE DECIDED TO POST TO FACEBOOK ABOUT HER DISAPPOINTMENT...
((reading FB post...))
18:20:37 This is shameful. It was a slap in the face...
THE POST HAS OVER 100 REACTIONS AND COMMENTS..
INCLUDING THIS MESSAGE FROM PUBLIX'S VERIFIED PAGE: "WE ARE SORRY THAT OUR ASSOCIATED DID NOT HANDLE YOUR REQUEST APPROPRIATELY. PLEASE MESSAGE US FOR MORE DETAILS AND WE WILL GLADLY MAKE THE CAKE"
SHE SAYS THEY ALSO APOLOGIZED IN EMAILS...
Cat: 18:17:16 Do you feel like it's enough?
18:16:46 There just is some sort of statement or policy that they are not identifying. What is the statement? What is the policy? What is the internal directive? Totally understand that things can get confused but how can we work together to make sure there is not confusion in the future and our door is open to have that conversation and be part of the solution.
Cat Silver
SHE CLAIMS THE GENERAL MANAGER ALSO APOLOGIZED EVENTUALLY.
WE HAVE REACHED OUT TO PUBLIX'S PUBLIC AFFAIRS OFFICE...ASKING FOR THEIR RESPONSE AND FOR THEM TO SHARE MORE ABOUT THEIR STORE POLICY.
WE'LL LET YOU KNOW WHEN WE HEAR BACK.
IN ORANGE COUNTY CAT SILVER GETTING RESULTS NEWS 6.
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Footage Information
Source | CNN Collection |
---|---|
Link | View details on CNN Collection site |
Title | FL: PUBLIX REFUSES TO WRITE 'TRANS' ON CAKE |
Date | 05-15-2023 |
Description |
<pi>This package/segment contains third party material. Unless otherwise noted, this material may only be used within this package/segment.</pi> <pi>Stations Please Note: This package is being delivered to you for use only in its entirety. This means that if you choose to run any of this package, you must run the entire package, including any standups or tags. You may not cut down, alter or pull clips from this package.</pi> Supers/Fonts: Yasmin Flasterstein, co-founder, Peer Support Space Story Location: Orlando State/Province: Florida Shot Date: 05/13/2023 URL: https://www.clickorlando.com/news/local/2023/05/14/shook-me-orlando-publix-refuses-to-write-trans-on-cake-customer-says/ Notes and Restrictions: Newsource Notes: Story Description: Elements: Publix customer SOTs / Pubix locator VO / photos of cake from Yasmin Flasterstein / photo from Peer Support Space / Facebook post from Yasmin Flasterstein Wire/StoryDescription: ORLANDO, Fla. A local woman claims employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. Yasmin Flasterstein describes what she experienced at a store on Colonial Drive near North Mills Avenue as a shock. It was kind of just this reality check that shook me, Flasterstein said. Flasterstein is the co-founder of Peer Support Space, a nonprofit that aims to create peer support communities across Central Florida, so no matter what someone is navigating they dont have to do it alone. Flasterstein and another founder of Peer Support Space stopped at the Publix on April 26 to pick up a cake for an event that evening designed to create care packages for the trans community. [TRENDING: Mother of Tristyn Baileys killer sentenced | Hit-and-run crash in Marion County kills bicyclist, FHP says | Become a News 6 Insider] It was a spreading trans joy volunteer event, Flasterstein said. Flasterstein says the pair picked out a sheet cake with blue and pink on it. They walked up to the bakery associate and asked for the message trans people deserve joy to be added. He did look a little bit confused, so I thought he didnt know what I said. So, I spelled out trans and he said, Ok. And, then he said, Ill be right back. She claims a manager later came out and told them they could not write the entire message because they cannot write messages that could be deemed political. I asked her, ' I cant write trans people deserve joy on the cake because thats taking a stance on something? She said, Yes. Im really sorry. My follow-up question was, You understand thats really hurtful, right? Flasterstein says the denial was especially hurtful to her cofounder, a trans non-binary person. Imagine being trans and someone telling you to your face that deserving joy is taking on stance on something, Flasterste said. Its been a long few months for the LGBTQ+ community, and day after day I am just holding space with people who are struggling, that are trying to flee Florida. My job has been really heavy lately. Flasterstein said bakery staff gave her icing and left space at the top of the cake so she could finish writing the phrase. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. (Copyright 2023 by WKMG ClickOrlando - All rights reserved.) Flasterstein decided to post to Facebook about her disappointment. The post now has over 100 reactions and comments, including a message from Publixs verified page that says, Thank you for sharing your concern with us. We are sorry that our associates did not handle your request appropriately. Please message us for more details, and we will gladly make the cake. Thank you. Flasterstein says she also received apologies in emails that she exchanged with employees at the company after she got in contact with Publixs corporate office. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. (Copyright 2023 by WKMG ClickOrlando - All rights reserved.) News 6 reached out to Publixs public affairs office asking for their response and for the company to share more about their store policy. We are waiting for a response back. Station Notes/Scripts: Yasmin Flasterstein / 18:13:21 It was kind of just this reality check that shook me WHEN YASMIN FLASTERSTEIN AND HER FRIEND PLACED THE ORDER FOR THEIR PUBLIX CAKE... THEY ASKED FOR THE PHRASE: 18:07:59 Trans people deserve joy INSTEAD SHE SAYS THIS IS WHAT THEY GOT BACK... 18:09:20 People deserve joy SHE SHARED THESE PHOTOS WITH US...AND HER STORY ABOUT WHAT HAPPENED AT THIS PUBLIX IN COLONIALTOWN ON APRIL 26TH. FLASTERSTEIN PLANNED TO PURCHASE THE CAKE FOR AN EVENT THAT EVENING.. 18:08:38 It was spreading trans joy volunteer event ....A CELEBRATION ORGANIZED BY A GROUP SHE CO-FOUNDED CALLED PEER SUPPORT SPACE. 18:09:30 I first went up to the bakery associate that was behind the counter. Cat: 18:09:34 What feedback did you get? 18:09:50 He did look a little bit confused so I thought he didn't know what I said. So I spelled out "trans" and he said ok. And then he said 'I'll be right back.'" SHE SAYS A MANAGER LATER GAVE THIS EXPLANATION WHEN THEY REFUSED TO WRITE THE ENTIRE MESSAGE... 18:10:49 I asked her ....I can't write trans people deserve joy on the cake because that's taking a stance on something. She said yes I'm really sorry. And my follow up question was you understand that's really hurtful right? And she said yes. EVENTUALLY SHE SAYS SHE WAS HANDED FROSTING...AND TOLD SHE COULD FINISH THE DESIGN HERSELF... DAYS LATER...SHE DECIDED TO POST TO FACEBOOK ABOUT HER DISAPPOINTMENT... ((reading FB post...)) 18:20:37 This is shameful. It was a slap in the face... THE POST HAS OVER 100 REACTIONS AND COMMENTS.. INCLUDING THIS MESSAGE FROM PUBLIX'S VERIFIED PAGE: "WE ARE SORRY THAT OUR ASSOCIATED DID NOT HANDLE YOUR REQUEST APPROPRIATELY. PLEASE MESSAGE US FOR MORE DETAILS AND WE WILL GLADLY MAKE THE CAKE" SHE SAYS THEY ALSO APOLOGIZED IN EMAILS... Cat: 18:17:16 Do you feel like it's enough? 18:16:46 There just is some sort of statement or policy that they are not identifying. What is the statement? What is the policy? What is the internal directive? Totally understand that things can get confused but how can we work together to make sure there is not confusion in the future and our door is open to have that conversation and be part of the solution. Cat Silver SHE CLAIMS THE GENERAL MANAGER ALSO APOLOGIZED EVENTUALLY. WE HAVE REACHED OUT TO PUBLIX'S PUBLIC AFFAIRS OFFICE...ASKING FOR THEIR RESPONSE AND FOR THEM TO SHARE MORE ABOUT THEIR STORE POLICY. WE'LL LET YOU KNOW WHEN WE HEAR BACK. IN ORANGE COUNTY CAT SILVER GETTING RESULTS NEWS 6. --SUPERS-- --VIDEO SHOWS-- --VO SCRIPT-- --LEAD IN-- --SOT-- --TAG-- --REPORTER PKG-AS FOLLOWS-- -----END-----CNN.SCRIPT----- --KEYWORD TAGS-- |
Class | Footage |
Length | 00:01:57 |
Frame Rate | 29.97 fps |
Format | High Definition |
Synopsis |
<pi>This package/segment contains third party material. Unless otherwise noted, this material may only be used within this package/segment.</pi> <pi>Stations Please Note: This package is being delivered to you for use only in its entirety. This means that if you choose to run any of this package, you must run the entire package, including any standups or tags. You may not cut down, alter or pull clips from this package.</pi> Supers/Fonts: Yasmin Flasterstein, co-founder, Peer Support Space Story Location: Orlando State/Province: Florida Shot Date: 05/13/2023 URL: https://www.clickorlando.com/news/local/2023/05/14/shook-me-orlando-publix-refuses-to-write-trans-on-cake-customer-says/ Notes and Restrictions: Newsource Notes: Story Description: Elements: Publix customer SOTs / Pubix locator VO / photos of cake from Yasmin Flasterstein / photo from Peer Support Space / Facebook post from Yasmin Flasterstein Wire/StoryDescription: ORLANDO, Fla. A local woman claims employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. Yasmin Flasterstein describes what she experienced at a store on Colonial Drive near North Mills Avenue as a shock. It was kind of just this reality check that shook me, Flasterstein said. Flasterstein is the co-founder of Peer Support Space, a nonprofit that aims to create peer support communities across Central Florida, so no matter what someone is navigating they dont have to do it alone. Flasterstein and another founder of Peer Support Space stopped at the Publix on April 26 to pick up a cake for an event that evening designed to create care packages for the trans community. [TRENDING: Mother of Tristyn Baileys killer sentenced | Hit-and-run crash in Marion County kills bicyclist, FHP says | Become a News 6 Insider] It was a spreading trans joy volunteer event, Flasterstein said. Flasterstein says the pair picked out a sheet cake with blue and pink on it. They walked up to the bakery associate and asked for the message trans people deserve joy to be added. He did look a little bit confused, so I thought he didnt know what I said. So, I spelled out trans and he said, Ok. And, then he said, Ill be right back. She claims a manager later came out and told them they could not write the entire message because they cannot write messages that could be deemed political. I asked her, ' I cant write trans people deserve joy on the cake because thats taking a stance on something? She said, Yes. Im really sorry. My follow-up question was, You understand thats really hurtful, right? Flasterstein says the denial was especially hurtful to her cofounder, a trans non-binary person. Imagine being trans and someone telling you to your face that deserving joy is taking on stance on something, Flasterste said. Its been a long few months for the LGBTQ+ community, and day after day I am just holding space with people who are struggling, that are trying to flee Florida. My job has been really heavy lately. Flasterstein said bakery staff gave her icing and left space at the top of the cake so she could finish writing the phrase. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. (Copyright 2023 by WKMG ClickOrlando - All rights reserved.) Flasterstein decided to post to Facebook about her disappointment. The post now has over 100 reactions and comments, including a message from Publixs verified page that says, Thank you for sharing your concern with us. We are sorry that our associates did not handle your request appropriately. Please message us for more details, and we will gladly make the cake. Thank you. Flasterstein says she also received apologies in emails that she exchanged with employees at the company after she got in contact with Publixs corporate office. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. Central Florida woman said employees at a Publix told her they could not write the phrase Trans people deserve joy on a cake. (Copyright 2023 by WKMG ClickOrlando - All rights reserved.) News 6 reached out to Publixs public affairs office asking for their response and for the company to share more about their store policy. We are waiting for a response back. Station Notes/Scripts: Yasmin Flasterstein / 18:13:21 It was kind of just this reality check that shook me WHEN YASMIN FLASTERSTEIN AND HER FRIEND PLACED THE ORDER FOR THEIR PUBLIX CAKE... THEY ASKED FOR THE PHRASE: 18:07:59 Trans people deserve joy INSTEAD SHE SAYS THIS IS WHAT THEY GOT BACK... 18:09:20 People deserve joy SHE SHARED THESE PHOTOS WITH US...AND HER STORY ABOUT WHAT HAPPENED AT THIS PUBLIX IN COLONIALTOWN ON APRIL 26TH. FLASTERSTEIN PLANNED TO PURCHASE THE CAKE FOR AN EVENT THAT EVENING.. 18:08:38 It was spreading trans joy volunteer event ....A CELEBRATION ORGANIZED BY A GROUP SHE CO-FOUNDED CALLED PEER SUPPORT SPACE. 18:09:30 I first went up to the bakery associate that was behind the counter. Cat: 18:09:34 What feedback did you get? 18:09:50 He did look a little bit confused so I thought he didn't know what I said. So I spelled out "trans" and he said ok. And then he said 'I'll be right back.'" SHE SAYS A MANAGER LATER GAVE THIS EXPLANATION WHEN THEY REFUSED TO WRITE THE ENTIRE MESSAGE... 18:10:49 I asked her ....I can't write trans people deserve joy on the cake because that's taking a stance on something. She said yes I'm really sorry. And my follow up question was you understand that's really hurtful right? And she said yes. EVENTUALLY SHE SAYS SHE WAS HANDED FROSTING...AND TOLD SHE COULD FINISH THE DESIGN HERSELF... DAYS LATER...SHE DECIDED TO POST TO FACEBOOK ABOUT HER DISAPPOINTMENT... ((reading FB post...)) 18:20:37 This is shameful. It was a slap in the face... THE POST HAS OVER 100 REACTIONS AND COMMENTS.. INCLUDING THIS MESSAGE FROM PUBLIX'S VERIFIED PAGE: "WE ARE SORRY THAT OUR ASSOCIATED DID NOT HANDLE YOUR REQUEST APPROPRIATELY. PLEASE MESSAGE US FOR MORE DETAILS AND WE WILL GLADLY MAKE THE CAKE" SHE SAYS THEY ALSO APOLOGIZED IN EMAILS... Cat: 18:17:16 Do you feel like it's enough? 18:16:46 There just is some sort of statement or policy that they are not identifying. What is the statement? What is the policy? What is the internal directive? Totally understand that things can get confused but how can we work together to make sure there is not confusion in the future and our door is open to have that conversation and be part of the solution. Cat Silver SHE CLAIMS THE GENERAL MANAGER ALSO APOLOGIZED EVENTUALLY. WE HAVE REACHED OUT TO PUBLIX'S PUBLIC AFFAIRS OFFICE...ASKING FOR THEIR RESPONSE AND FOR THEM TO SHARE MORE ABOUT THEIR STORE POLICY. WE'LL LET YOU KNOW WHEN WE HEAR BACK. IN ORANGE COUNTY CAT SILVER GETTING RESULTS NEWS 6. --SUPERS-- --VIDEO SHOWS-- --VO SCRIPT-- --LEAD IN-- --SOT-- --TAG-- --REPORTER PKG-AS FOLLOWS-- -----END-----CNN.SCRIPT----- --KEYWORD TAGS-- |
CNN ID | 52189919 |
Name | 370C24_5VRYUTTNSB |